We're here to help
Questions about your eSIM, an order, or your account? Reach us any time — real humans, fast replies.
Ask SIMI — our AI assistant
Instant answers about installing, refunds, top-ups and plans — 24/7.
Hi! I'm SIMI, your eSIM TopUp assistant. Ask me anything — installing your eSIM, refunds, top-ups, or finding the right plan.
Email us
support@esimtopup.io
Write an email →
FAQ
Install steps, activation, refunds — the most common questions answered.
Read the FAQ →
Manage your eSIMs
QR codes, usage, cancel & refund — all in your account.
My eSIMs →
Submit a support ticket
Send us the details and we'll reply by email.
Good to know
- Unused eSIMs can be canceled anytime for a full refund to your wallet balance.
- Your eSIM QR code is always available under My eSIMs and in your order email.
- Install before you fly — most plans activate automatically when you arrive.